About Us

Who we are . . .

Click here to see this CIPA member's information
  We are The Neighbourhood Pharmacy At Your Fingertips, staffed by a team of dedicated, Ontario-licensed pharmacists. View our current Ontario Certificate of Accreditation, Florida Non-Resident License, Rhode Island Non-Resident License and Professional Compounding Certificate.
What we do . . .
•  We provide personal, confidential, comprehensive, customized health care services on a one-to-one basis
•  We save you money on more than 20,000 prescription and health and beauty items
•  We bill your health plan directly to reduce your outlay
•  We deliver direct to you anywhere in Ontario or to your travel destinations
Where we are . . .
  Our pharmacy is conveniently located at the corner of Esna Park Drive and 14th Avenue in Markham, Ontario. Please feel free to call in for a personal consultation with our pharmacists when you are in the vicinity. (full address)
Our Registered Customers enjoy . . .
•  Frequent shopper discount
•  A record of previous purchases for easy re-ordering
•  Shipping to a different address of their choice
•  Confidential and secure private transactions for all personal information
•  Comprehensive, online managed care service
•  Automatic drug interaction check for their prescriptions as well as health and beauty products purchases
How to reach us . . .
  We are available 24 hours a day at:
70 Esna Park Drive Unit #11, Markham, Ontario, L3R 6E7

Tel: (416) 410-9222 or (905) 948-1991
Fax: (905) 948-0464

Or by e-mail at:
For general inquires    inquiries@adv-care.com
To check order status    order@adv-care.com
To contact customer service    service@adv-care.com
To ask the pharmacist    pharmacist@adv-care.com
To understand your receipt   billing@adv-care.com
Marketing and Advertising Inquiries    marketing@adv-care.com
Our privacy policy . . .
  Our customers' personal information is gathered only to establish a profile that helps us provide a fast and efficient service. We will not use the information for any advertising or other purpose, nor will we share it with any third parties. You will retain your complete privacy while taking advantage of any and all the services we offer.
Our Delivery policy . . .
  All medication delivery is done by Canada Post ExpressPost registered delivery service.
Our Counseling policy . . .
  The pharmacy department will attempt to contact customers by phone for counseling on all prescription meds and OTC products. After 2 trials if no contact is established, a note will be sent to invite customers to call us on our toll free phone number during our business hours. Meanwhile, our pharmacists are available during business hours to answer customer's questions. Click here for contact information.
Our Complaints handling policy . . .
  Customers can forward their concerns or complaints about our service to Customer Service Manager for resolution. The Customer Service Manager will escalate the complaints to the Pharmacy Manager to resolve it within 5 business days. Click here for contact information.

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